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CLEARPAY Frequently asked questions...
Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.
Clearpay can only be used on purchases made on the iwantthatpresent.co.uk website.
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
All Clearpay customers are required to make their first payment at the time of purchase.
The remaining three payments are deducted automatically every 2 weeks in equal instalments from your selected payment method.
If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
If funds are not available at the time the automatic payment is due, you will be charged an £6 late payment fee by Clearpay.
An additional £6 fee will be charged if the missed payment is not made within 7 days.
Late fees will not exceed 25% of the total order.
Clearpay orders are delivered within our normal delivery timeframes like any order from iwantthatpresent.co.uk
Visit our Shipping page for more information
Yes, your bag value must be over £10 to use Clearpay on iwantthatpresent.co.uk
Yes, you can use promotional codes with Clearpay as long as your order total is over £10.
Clearpay returns follow our standard return process. Visit our Returns & Refunds Page
for more information
Please note, refunds for Clearpay will be refunded from iwantthatpresent.co.uk to Clearpay.
We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account.
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