Description
Our Grey Baby Polar Bear Stocking is a great way to present their Christmas treats from Santa.
The stocking can be personalised with a name up to 12 characters in length. All text is case sensitive and will appear as entered.
"Merry Christmas" is fixed text.
Please avoid entering your text in block capitals as this may make the personalisation difficult to read
This grey velvet stocking with soft plush white cuff features a hoop on the top to enable the stocking to be hung
Material is 100% Polyester. Please keep away from fire. This item is not a toy,
not suitable for under 36 months without adult supervision.
Size: Height 50 cm x Width 28 cm x Depth 3.5 cm
Please note: This order is not available for next day delivery.
Warning: please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this.
Refund Policy
RETURN POLICY
We will refund or replace any items that you are not completely satisfied with, within 14 days of receipt. Please inspect your purchases immediately upon receipt and contact us via email: sales@iwantthatpresent.co.uk. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.
Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. We regret that we cannot accept returns for goods that are not in perfect condition. We cannot accept the return of items which have been dismantled, used or soiled. Please make sure that your return is well packed (use the packaging the products were sent in if possible).
We will not be liable for the cost of shipping/handling returned goods, except where the goods are faulty. Shipping charges are not refundable except where the goods are faulty.
Your statutory rights are not affected.
ITEMS THAT CANNOT BE RETURNED
PLEASE NOTE: we do not offer refunds on Personalised Products unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on ‘Personalised’ items, as these cannot be sold to anyone else.
Once an order has been placed it can only be cancelled if done immediately. If you make a mistake on the order please contact us and we will always try and stop the order, but this may not always be possible. So please double check everything when ordering a personalised gift.
HOW DO I RETURN A FAULTY ITEM?
Should you be sent a faulty item, we will of course reimburse you fully. Please send an email request to sales@iwantthatpresent.co.uk with the words FAULTY RETURN in the subject line. We will then send you a link for our Royal Mail Tracked Return service. Simply follow the link and print your label. Then take your parcel to your local Post Office.
HOW DO I RETURN AN UNWANTED ITEM?
If you wish to return an unwanted item, please send an email request to sales@iwantthatpresent.co.uk with the words UNWANTED RETURN in the subject line. We will then send you a link for our Royal Mail Tracked Return service. Simply follow the link and print your label. Then take your parcel to your local Post Office. The cost of this service is £3.50 and will be deducted from your refund.
Alternatively you can choose to send back the item using your own tracked courier or Royal Mail.
IS THERE A CHARGE TO MAKE A RETURN?
We do not offer free returns, however we do have several ways for you to return your item to us. We have negotiated a very competitive rate with Royal Mail Tracked Returns. This allows us to offer an affordable returns service for all of our customers which includes tracking and insurance. The cost is £3.50.
Return Address: I Want That Present, 48 McWilliam Road, Brighton BN2 6BE
REFUNDS
Refunds will be processed within 7 days of receiving the goods back from you and made by your original payment method. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold
