Returns & Refunds
We hope you enjoy your I Want That Present purchases, but should you need to return an item we offer a no quibble returns policy
We will refund or replace any items that you are not completely satisfied with, within 14 days of receipt. Please inspect your purchases immediately upon receipt and contact us via email: firstname.lastname@example.org. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.
Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. We regret that we cannot accept returns for goods that are not in perfect condition. We cannot accept the return of items which have been dismantled, used or soiled. Please make sure that your return is well packed (use the packaging the products were sent in if possible).
We will not be liable for the cost of shipping/handling returned goods, except where the goods are faulty. Shipping charges are not refundable except where the goods are faulty.
Please note, Gift Cards are non refundable.
How do I return a FAULTY item?
Should you be sent a faulty item, we will of course reimburse you fully. Please send an email request to email@example.com with the words FAULTY RETURN in the subject line.
We will then send you a link for our Royal Mail Tracked Return service. Simply follow the link and print your label. Then take your parcel to your local Post Office.
How do I return an UNWANTED item?
If you wish to return an unwanted item, please send an email request to firstname.lastname@example.org with the words UNWANTED RETURN in the subject line.
We will then send you a link for our Royal Mail Tracked Return service. Simply follow the link and print your label. Then take your parcel to your local Post Office. The cost of this service is £3.99 and will be deducted from your refund.
Alternatively you can choose to send back the item using your own tracked courier or Royal Mail.
Is there a charge to make a return?
We do not offer free returns, however we do have several ways for you to return your item to us. We have negotiated a very competitive rate with Royal Mail Tracked Returns. This allows us to offer an affordable returns service for all of our customers which includes tracking and insurance. The cost is £3.99.
I Want That Present, 72 Warren Road, Brighton BN2 6BA
Refunds will be processed within 7 days of receiving the goods back from you and made by your original payment method. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold